The digitalization of business processes is a matter that has taken on significant significance for companies, regardless of their industry. For Industry 4.0, digitalization is the new organizational paradigm that can no longer be ignored.
To effectively become the key to innovation, digitalization must necessarily be accompanied by the simultaneous structural transformation of the enterprise.
To think that it is enough to introduce technology without restructuring processes to improve business performance is a common mistake: digitization also means adjusting processes to improve 4.0 operations and dedicating people to valuable activities.
Our consultants are on your side throughout the digital transformation process: analysis of areas of intervention, design of tailored solutions, implementation, monitoring of results, changes or subsequent implementation. Our goal is to support you with a practical and operational approach, with an organic view of your business, to improve business performance.
The most frequently used technologies are respectively:
- Sales digitalization and CRM (Customer Relationship Management) implementation.
- Introduction of BI (business intelligence), DMS (document management system) and BPM (business process management) software
- Cognitive chatbots for relationship optimization in customer care and post-sales